Last Updated: 18 June 2026
Salon System (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, create an account, purchase products, communicate with us, or otherwise interact with our services.
This Privacy Policy applies to all information collected through www.salonsystem.com and any related services, sales, marketing activities, or events.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Who We Are
Salon System operates this website and related services for the purpose of providing information about our products and brands, facilitating purchases, and supporting our customers.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Salon System is the Data Controller of your personal information.
Personal Information We Collect
When we refer to “personal information” in this Privacy Policy, we mean information that identifies, relates to, describes, or can reasonably be associated with an individual.
Depending on how you interact with our website and services, we may collect and process the following categories of personal information:
- Contact information, including your name, billing address, delivery address, telephone number, and email address.
- Account information, including login credentials, account preferences, and account settings.
- Transaction information, including products purchased, order history, returns, exchanges, refunds, and payment confirmations.
- Payment information required to process transactions. Payment card information is processed securely by our authorised payment providers and is not stored in full on our systems.
- Communications and correspondence, including enquiries submitted through our website, customer service interactions, reviews, feedback, and other communications with us.
- Technical information, including IP address, browser type, operating system, device identifiers, website usage data, and information relating to how you access and use our website.
- Marketing preferences, including your subscription status and preferences regarding promotional communications.
How We Collect Personal Information
We collect personal information directly from you when you create an account, place an order, subscribe to marketing communications, complete online forms, contact us, participate in promotions, or otherwise provide information to us.
We also collect information automatically through your use of our website. This includes technical and usage information collected through cookies, analytics tools, server logs, and similar technologies.
In some circumstances, we may receive information from third parties, including payment providers, delivery partners, analytics providers, fraud prevention services, advertising networks, and other service providers that support the operation of our business.
How We Use Your Personal Information
We use your personal information to provide, maintain, and improve our services and to fulfil our contractual obligations to you.
In particular, we may use your personal information to:
- Process and fulfil orders, including arranging payment, delivery, returns, refunds, and exchanges.
- Create and manage customer accounts.
- Provide customer support and respond to enquiries.
- Communicate with you regarding orders, products, services, or account activity.
- Personalise your experience and improve the functionality and performance of our website.
- Conduct analytics and business reporting.
- Detect, prevent, investigate, and respond to fraud, security incidents, and unlawful activity.
- Send marketing communications where permitted by law and in accordance with your preferences.
- Comply with legal and regulatory obligations.
- Establish, exercise, or defend legal claims.
Lawful Bases for Processing
Where UK GDPR applies, we process personal information on one or more of the following legal bases:
- Performance of a contract where processing is necessary to fulfil an order or provide requested services.
- Legitimate interests, including operating, improving, protecting, and promoting our business and services.
- Compliance with legal obligations.
- Consent, where required by law, including for certain marketing activities and non-essential cookies.
How We Share Personal Information
We may disclose personal information to carefully selected third parties where necessary for legitimate business purposes and in accordance with applicable law.
These third parties may include:
- Payment service providers.
- Delivery and logistics providers.
- Website hosting, IT support, and cloud service providers.
- Analytics and marketing service providers.
- Customer service providers.
- Professional advisers, including legal, financial, and insurance advisers.
- Regulatory authorities, law enforcement agencies, and government bodies where required by law.
We may also disclose personal information as part of a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction.
We do not sell your personal information.
Website Hosting and Third-Party Services
Our website is hosted using WordPress and may utilise third-party plugins, tools, and integrations to support website functionality, analytics, security, customer service, and marketing activities.
These providers may process personal information on our behalf and are required to implement appropriate safeguards to protect such information.
Where third-party services collect personal information directly, their own privacy policies may also apply.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, enhance user experience, and support marketing activities.
Cookies are small text files placed on your device when you visit a website. Some cookies are essential for the operation of the website, while others help us understand how visitors use our website or provide personalised content and advertising.
You can manage your cookie preferences through our cookie consent tool or your browser settings. Please note that disabling certain cookies may affect website functionality.
Further information can be found in our Cookie Policy.
Media Uploads
If you upload images to our website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location information from uploaded images.
Embedded Content From Other Websites
Our website may include embedded content such as videos, images, social media feeds, articles, and other materials from third-party websites.
Embedded content behaves in the same manner as if you had visited the third-party website directly. These websites may collect information about you, use cookies, employ additional tracking technologies, and monitor your interaction with their content.
We encourage you to review the privacy policies of any third-party websites you access.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax, reporting, and regulatory requirements.
When determining appropriate retention periods, we consider the nature and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the information, and applicable legal requirements.
Where personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our retention policies.
International Transfers
Some of our service providers may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place to protect the information, including the use of adequacy regulations, approved contractual clauses, or other lawful transfer mechanisms recognised under applicable data protection laws.
Security of Personal Information
We maintain appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration, disclosure, or destruction.
While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.
Your Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- The right to access personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of personal information in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to object to processing based on legitimate interests or direct marketing.
- The right to data portability.
- The right to withdraw consent where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
If you wish to exercise any of these rights, please contact us using the details provided below.
We may need to verify your identity before responding to your request.
Marketing Communications
Where permitted by law, we may send you information about products, promotions, services, events, and other updates that may be of interest to you.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send you service-related communications relating to your account, orders, or ongoing business relationship with us.
Third-Party Websites
Our website may contain links to external websites that are not operated or controlled by Salon System.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory guidance.
Any updates will be published on this page and the “Last Updated” date at the top of this Privacy Policy will be amended accordingly.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:
Salon System
30 Fountain Crescent,
Ichinnan,
Renfrew,
PA4 9RE
Email: [email protected]
Website: www.salonsystem.com
If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), whose details can be found on their website.
